Monthly Archives: December 2016

Changes to administrative processes

The practice will shortly be making changes to our administrative processes which will help our staff to work both more efficiently and effectively as well as allowing us to more readily offer our patients a wider range of services from across our Primary Care Network (PCN).

To facilitate these changes, we will be enabling additional functionality within our clinical computer systems which will link the practices within the PCN and allow them to function as a single unit. This will mean that staff at other sites will be able to access your medical records, however this will only happen when absolutely necessary in cases that directly relate to the provision of care to you as a patient. All of our staff sign confidentiality agreements to further ensure the security of your information.

If you do not wish for your records to be accessible at other practices within our group, you are entitled to opt-out of this process. Please call your practice and speak to the reception team who will be happy to provide you with an opt-out form.

Our PCN, South Coast Medical Group, is composed of the following practices:

  • Crescent Providence Surgery, 12 Walpole Road, Bournemouth, BH1 4HA
  • Grove Surgery, Fairmile Road, Christchurch, BH23 2FQ
  • Marine Surgery, 29 Belle Vue Road, Bournemouth, BH6 3DB
  • Oakridge Surgery, 1206 Christchurch Road, Bournemouth, BH7 6DY
  • Strouden Park Medical Centre, 2a Bradpole Road, Bournemouth, BH8 9NX
  • Village Medical Practice, 164 Station Road, West Moors, BH22 0JB
  • Woodlea House Surgery, 1 Crantock Grove, Bournemouth, BH8 0HS

If you’d like more information about our PCN, please see here

Coronavirus – Change of service

Until further notice we will be offering telephone appointments only in the first instance. If you have either a high temperature, a new continuous cough and/or a loss or change to your sense of smell please do not visit the surgery, please call the surgery instead.  If you have a future face to face appointment already booked at the surgery and have any of the above-mentioned symptoms, then please phone the surgery to cancel the appointment. You will be offered a telephone appointment instead if needed. If following a telephone consultation, you are asked to attend the practice for an appointment please bring a mask or face covering and attend alone where possible.

At this time, we would also like patients to help us prioritise our support and care for those most vulnerable by using eConsult (accessible on the front page of the website) for self-help, advice and for submitting queries of an administrative nature e.g. sick notes, letters, referrals, test results, medical record requests and reports.

If our clinicians decide a patient needs to be seen face to face and has one or more of the above-mentioned symptoms, the patient will be seen at the Oakridge Surgery only between 2pm – 6 pm. The Oakridge surgery address is 1204A Christchurch Rd, Bournemouth BH7 6DY. We advise attending alone if possible.  Please only attend if you have been offered an appointment.

Our position will be reviewed daily with guidance from NHSE and the government in mind, so please expect this situation to change. We will be communicating any changes via our telephone answering message and website.

Everyone including health and social care workers should self-isolate if they develop a new continuous cough or fever or loss of/ change in smell or taste. The individual’s household should also self-isolate for 14 days as per the current guidelines and the individual should stay at home for 7 days or longer if they still have symptoms other than cough or loss of sense of smell or taste.

For more details and advice please visit