Routine Appointment

This is usually face to face time between a patient and a clinician, to discuss and/or investigate ongoing or non-urgent issues. Occasionally a routine appointment may be conducted as a telephone consultation.

Urgent Appointment

This is for face to face or telephone consultation to discuss and/or investigate urgent issues. An urgent issue is where the patient’s condition has arisen, changed or worsened suddenly.

If you are assessed as an urgent case, we will always arrange for you to see or speak to a clinician on the same day. You can phone at 08:30 on the day if you need an urgent appointment.

How to book an appointment

Appointments are a standard 10 minutes, but you can book a double appointment if necessary.

One Problem – One Appointment

Help us to help you, we would encourage patients to book a double appointment if they have more than one problem to discuss.

How to make the most of your appointment:

• Arrive in plenty of time
• Be prepared – write down points to remember
• Discuss the most pressing issue first
• Wear accessible clothing
• Make sure you understand what is said and what is happening next

If we are running late, please be patient and do not blame the receptionist.

Cancellations

If you are unable to keep your appointment please let us know as soon as possible so that we can make the appointment available to someone else. You can cancel an appointment by

• replying “cancel” to your appointment text message
• phoning or visiting the surgery